Managed Telephony
Discover the future of business communication with BeSync's professional telephony solutions. We provide a fully managed telephony infrastructure that integrates seamlessly into your existing systems, optimizing your business processes with state-of-the-art technology and first-class support.
Telephony Solutions with 3CX or Microsoft Teams
3CX Hosted
Modern telephone system
from our Swiss cloud.
Hosted in our Swiss private cloud
No need to run your own server.
Use via app, web client or desk phone
Comprehensive features such as IVR, queues, call groups
Integration with Outlook and Microsoft 365
Free choice of telephony provider
Setup, operation and updates by us
High availability and reliability
Monthly flat rate with no additional costs
Scalable for growth or new locations
Microsoft Teams
Make calls directly from Microsoft Teams –
simple, integrated, modern
Teams app as a complete telephone system
Reachable worldwide on your business number
Direct connection to the public telephone network (SBC)
No additional softphone client required
Free choice of telephone provider
Ideal for Microsoft 365 environments
Setup, configuration and operation by us
Fixed monthly price – no surprises
High security and compliance through Microsoft Azure
- Anwendersupport
- Microsoft-365-Lizenzen
- Backup und E-Mail-Schutz
Your Benefits with Our Managed Telephony
What this service is made of
Ihre Telefonanlage läuft in unserer Schweizer Cloud. Sie telefonieren über App, Browser oder Tischtelefon unter derselben Nummer, Betrieb und Updates übernehmen wir.
Wir betreiben Microsoft Teams als Ihre Telefonanlage: Warteschlangen, Ansagen und Endgeräte pflegen wir, Sie melden nur, was sich ändern soll.
Wir betreiben Ihre Microsoft Teams Rooms mit Lizenz, Raumkonto, Updates und Support – als Basic oder Pro zum festen Preis pro Raum.
Frequently asked questions
What is Managed Telephony and which solutions does BeSync offer?
Managed Telephony means that we manage your entire telephony solution – from planning through setup to ongoing operation. You can choose between two solutions: a hosted 3CX phone system from the BeSync Private Cloud in Switzerland, or Microsoft Teams Phone with Direct Routing and connection to the public telephone network. Both are available at a fixed monthly price, including licence, support, updates and free choice of SIP provider.
What is the difference between Managed Telephony and a traditional phone system?
With a traditional phone system, the service ends after installation – you are then responsible for maintenance, updates and adjustments yourself. With Managed Telephony, ongoing management, adjustments and support are already included in the package price. The solution is cloud-based, usable independently of location, and grows with your company, without you having to worry about technical operations.
Does Managed Telephony also work for home office and on the go?
Yes, Managed Telephony is designed for mobile working. Employees can be reached on their business number via the 3CX app or Microsoft Teams – whether in the office, at home or on the go. Call forwarding, ring groups and availability rules work regardless of location. All you need is a stable internet connection.
Can existing phone numbers be transferred during the switch?
Yes, existing phone numbers can generally be transferred. We port your numbers to our preferred SIP provider and take care of the entire switch. If you are already using a compatible SIP provider, we can also integrate this into the telephony solution. We plan the switch carefully so that your company's availability by phone remains guaranteed at all times.
What does 3CX Hosted cost?
3CX Hosted is available starting from CHF 95.– per month for up to 50 users and 4 simultaneous calls. This is supplemented by a one-off flat setup fee for setting up the 3CX environment. The monthly price includes hosted operation, support and updates – with no hidden costs. We clarify the exact scope and any additional requirements in a short conversation.
What does Managed Teams Telephony cost?
Managed Teams Telephony costs CHF 29.– per user and month. This is supplemented by a one-off flat setup fee for setting up Microsoft Teams. The monthly price includes operation and management of Teams telephony, support, minor adjustments to routing and call flows, as well as the Teams Phone Standard licence. We clarify the exact scope and any additional requirements in a short conversation.
What hardware do I need for Managed Telephony and is it included in the package?
For Managed Telephony, you need IP desk phones or headsets – or you can simply use the 3CX app or Microsoft Teams on your existing devices (PC, smartphone, tablet). Softphones on existing devices can be used at no additional cost. Physical desk phones can optionally be sourced through us: either as Device-as-a-Service including setup and maintenance, or as a purchased device without these ongoing service offerings.
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